città-IN

città-IN

Inclusive cities and quality of public services

Type
Years
Oct 2023 - Jan 2025
Keywords
Accessibility, Mediation Grammar, Social Inclusion, Immigrants, Service Quality
Research Areas
Framing Trajectories
Envisioning Translocality
Enabling Institutions
Enforcing Practices

Accessing and using public services can often be challenging for immigrants, presenting a barrier to their inclusion. The città-IN project aims to reduce the obstacles they encounter when accessing public services, particularly in accessing services related to schools, such as enrollment, consultation of registers, and request for canteen service. In the San Siro Milan neighborhood, the città-IN project intends to highlight these obstacles through the experimental application of Mediation Grammar, a service quality standard developed within the H2020 easyRights project focusing on three primary issues: linguistic accessibility, informational adequacy, and rights actualization of rights, leveraging user experience. 

This intermediate service will serve two functions: 1) providing direct support to the school and families of students over the course of two academic years; 2) serving as an infrastructure for participant observations and interviews; it will also facilitate the development of a long-term scenario ensuring the sustainability of this interface in parallel with the efforts to improve the services by their providers.

An elementary school garden in Milan, Italy where kids are playing
Elementary school in Milan. Photo: Maryam Karimi
City Pilots
Milan, San Siro Neighborhood
CALL team
Grazia Concilio, Maryam Karimi

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Navigating Barriers: città-IN at the 16th International Social Innovation Research Conference (ISIRC)
27 September 2024

Navigating Barriers: città-IN at the 16th International Social Innovation Research Conference (ISIRC)

The 16th International Social Innovation Research Conference (ISIRC) was held at the Business School of Bern, Switzerland, from 2-4 September. Maryam Karimi, DAStU, Ludovica Piergiovanni, and Giorgia Trasciani DIG, Tiresia Group, presented the project città-IN with a contribution on “Navigating Barriers: Immigrants Integration and Social Innovation in Urban Landscapes”.

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Digital Smugglers: Maryam Karimi at the annual International AESOP conference – GAME CHANGER
12 July 2024

Digital Smugglers: Maryam Karimi at the annual International AESOP conference – GAME CHANGER

On 12th July our researcher, Maryam Karimi, represented the CALL LAb at the annual International AESOP conference - GAME CHANGER? Planning for Just and Sustainable Urban Regions - held at SciencePo in Paris. In her presentation, titled “Digital Smugglers: Facilitators of Exploiters?

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Novel Territorial Ecologies: Cohabiting Changing Worlds – conference in Naples
17 June 2024

Novel Territorial Ecologies: Cohabiting Changing Worlds – conference in Naples

Irene Bianchi, Giada Casarin, and Maryam Karimi participated in the XXVI SIU (Società Italiana degli Urbanisti) Conference titles "Novel Territorial Ecologies: Cohabiting Changing Worlds", held in Naples from June 12-14.Giada presented in the session “Houses and Services” (Case e Servizi), organized by Massimo Bricoccoli and Cristina Mattiucci, with a paper on…

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“I am a small mediator too”
12 June 2024

“I am a small mediator too”

A short report on after-school activity with Comunità Progetto Cooperativa  In May, the città-IN team held workshops on the 10th and 14th with children and volunteers from Comunità Progetto Cooperativa. This organization provides after-school programs ("Doposcuola") for children from immigrant families in Milan's San Siro neighborhood.

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Celebrating Ramadan and Breaking Barriers at the Città-IN Iftar at Polimi San Siro Off-Campus
4 April 2024

Celebrating Ramadan and Breaking Barriers at the Città-IN Iftar at Polimi San Siro Off-Campus

Last night, on April 3rd, the Città-IN project hosted the first Iftar event at San Siro Polimi Off-campus, thanks to the amazing team of Maryam Karimi, Giada Casarin, Nour Bergaoui, Marta Curreri, and Omar Khalil.

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Introducing Dr. Giada Casarin: our new Research Fellow!
6 March 2024

Introducing Dr. Giada Casarin: our new Research Fellow!

We welcome Dr. Giada Casarin to our città-IN team as a new Research Fellow. She has recently graduated with a PhD in Human Geography at the University of Bristol, where she has also worked as a Research Associate in the last year.

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città-IN: Research Fellow Opportunity with CALL!
11 December 2023

città-IN: Research Fellow Opportunity with CALL!

A great opportunity for a Research Fellow at Politecnico di Milano - CALL - Cities in Action for Learning LAB Research Lab.

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