città-IN

città-IN

Inclusive cities and quality of public services

Type
Years
Oct 2023 - Jan 2025
Keywords
Accessibility, Mediation Grammar, Social Inclusion, Immigrants, Service Quality
Research Areas
Framing Trajectories
Envisioning Translocality
Enabling Institutions
Enforcing Practices

Accessing and using public services can often be challenging for immigrants, presenting a barrier to their inclusion. The città-IN project aims to reduce the obstacles they encounter when accessing public services, particularly in accessing services related to schools, such as enrollment, consultation of registers, and request for canteen service. In the San Siro Milan neighborhood, the città-IN project intends to highlight these obstacles through the experimental application of Mediation Grammar, a service quality standard developed within the H2020 easyRights project focusing on three primary issues: linguistic accessibility, informational adequacy, and rights actualization of rights, leveraging user experience. 

This intermediate service will serve two functions: 1) providing direct support to the school and families of students over the course of two academic years; 2) serving as an infrastructure for participant observations and interviews; it will also facilitate the development of a long-term scenario ensuring the sustainability of this interface in parallel with the efforts to improve the services by their providers.

An elementary school garden in Milan, Italy where kids are playing
Elementary school in Milan. Photo: Maryam Karimi
City Pilots
Milan, San Siro Neighborhood
CALL team
Grazia Concilio, Maryam Karimi

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Irene Bianchi, Giada Casarin, and Maryam Karimi participated in the XXVI SIU (Società Italiana degli Urbanisti) Conference titles "Novel Territorial Ecologies: Cohabiting Changing Worlds", held in Naples from June 12-14.Giada presented in the session “Houses and Services” (Case e Servizi), organized by Massimo Bricoccoli and Cristina Mattiucci, with a paper on…

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